06-04-2023
14:13
- last edited on
06-05-2023
07:45
by
MarreFitbit
06-04-2023
14:13
- last edited on
06-05-2023
07:45
by
MarreFitbit
I have already reset Versa 2 2 times. When swiping up from clock face it show fitbit diamond and snaps back up to clock. I can’t see any stats on the watch
Moderator Edit: Clarified subject
06-04-2023 20:43
06-04-2023 20:43
Hi @tayytumm - if you have restarted the watch and it still isn't working, probably best to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with a factory reset.
It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before the reset or replacement if necessary.
Author | ch, passion for improvement.
06-05-2023 08:02
06-05-2023 08:02
Hello there, @tayytumm. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:
If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?
If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...