Versa 2 stuck on Fitbit logo

[tayytumm]

I have already reset Versa 2 2 times. When swiping up from clock face it show fitbit diamond and snaps back up to clock. I can’t see any stats on the watch

Moderator Edit: Clarified subject

[Guy_]

Hi @tayytumm - if you have restarted the watch and it still isn't working, probably best to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with a factory reset.

It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before the reset or replacement if necessary.

[MarreFitbit]

Hello there, @tayytumm. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.