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Versa 2 button stopped working

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‎02-11-2025 03:53 - last edited on ‎02-11-2025 04:08 by Fitbit Moderator

‎02-11-2025 03:53 - last edited on ‎02-11-2025 04:08 by Fitbit Moderator

My button on my Versa Fitbit 2 is not jammed not dirty but all off a sudden it’s not working I have cleaned it no dirt but won’t pass to get to settings anyone help I done a reset but still the same 

Moderator Edit: Clarified subject

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‎02-11-2025 04:09

‎02-11-2025 04:09

Hi there, @Tanyalucky30. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the button of your Versa 2 has stopped working. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎02-11-2025 05:14

In response to MarreFitbit

‎02-11-2025 05:14

Ok thanks
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