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Versa 2 can't be found on my iPhone or iPad

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Yesterday, several times my Versa 2 could not be found on my Iphone or Ipad and current steps is not appearing on my Windows computer.  Today, I am having the same issues.  I noticed that people were posting the same issues for the Versa 4 today. 

 

Moderator Edit: Clarified subject

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Hi there @SunsetRunner, thanks for stopping by in the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa 2 and your iOS devices, I understand how you must be feeling. Thanks for the details provided in your post, I'll be glad to help you.

Do you sync your Versa 2 with all those devices (iPhone, iPad, and Windows computer)? If you haven't done so yet, on your iPhone or iPad I'd recommend to try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

Let me know if after trying the above steps you are able to sync your Versa 2 to your devices. I'll be around, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there @SunsetRunner, thanks for stopping by in the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa 2 and your iOS devices, I understand how you must be feeling. Thanks for the details provided in your post, I'll be glad to help you.

Do you sync your Versa 2 with all those devices (iPhone, iPad, and Windows computer)? If you haven't done so yet, on your iPhone or iPad I'd recommend to try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

Let me know if after trying the above steps you are able to sync your Versa 2 to your devices. I'll be around, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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