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Versa 2 can't be re-set up

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‎07-07-2020 23:07 - last edited on ‎07-20-2020 05:12 by Fitbit Moderator

‎07-07-2020 23:07 - last edited on ‎07-20-2020 05:12 by Fitbit Moderator

Removed Versa2 from my fitbit app as it kept showing No internet connection and my fitbit was not connecting to my WiFi. Then I uninstalled and reinstalled my app and rebooted my Versa2. But now, I can't set up Versa 2 to my app as due to No Internet connection. So how will I now add WiFi and then add my Versa2 to my Fitbit app. Please help.

 

 

Moderator edit: updated subject for clarity

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‎07-20-2020 05:11

‎07-20-2020 05:11

Hi @Zen_Ali, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 is not connecting to your WiFi when trying to set it up. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, please reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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