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Versa 2 can't complete recent update

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‎03-30-2020 19:04 - last edited on ‎04-20-2020 04:25 by Fitbit Moderator

‎03-30-2020 19:04 - last edited on ‎04-20-2020 04:25 by Fitbit Moderator

I’m unable to get the latest firmware update 35.70.7.21. My app says that everything is up to date. I’ve restarted my versa 2 and reset it on the app.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-20-2020 04:25

‎04-20-2020 04:25

Hi @Kam5029, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the firmware update issue that your Versa 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. Don't hesitate to get back if you need further assistance and we'll be happy to help you.

 

See you around!

JuanJo | Community Moderator

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‎06-02-2020 09:59

In response to JuanJoFitbit

‎06-02-2020 09:59

I am having the same problem. How do I get my watch to update, please?

 

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‎08-13-2020 09:25

In response to lundy565

‎08-13-2020 09:25

Hi @lundy565, thank you for joining us in this thread and our Fitbit Community! I'm happy to help you with your Fitbit Versa 2 since it won't complete the firmware version.

 

Please follow the troubleshooting steps that are listed in this help article. After this, run the firmware update again and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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