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Versa 2 can't log into Spotify

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‎12-24-2019 20:04 - last edited on ‎12-26-2019 11:23 by Fitbit Moderator

‎12-24-2019 20:04 - last edited on ‎12-26-2019 11:23 by Fitbit Moderator

I am trying to connect my fitbit to spotify. I go onto the fitbit app, go to spotify, click login and input all the correct information but it keeps telling me incorrect username or password. so i changed the password and tried again. still nothing. i went to my spotify app on my iphone logout and login with the same username and password and it works. why won’t it work when i’m trying to log in from the fitbit app? 

 

 

Moderator edit: updated subject for clarity

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‎12-26-2019 11:23 - edited ‎05-23-2025 09:46

‎12-26-2019 11:23 - edited ‎05-23-2025 09:46

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for already troubleshooting this inconvenience. 

In order to log into your Spotify account, on the screen where Spotify is asking for you to give permission to Fitbit to connect, there is a link to see what apps already have access to Spotify.  So, click on it, then delete Fitbit from the list. The, back out to the Fitbit app and selected Log In to my Spotify account. It should connected correctly after those steps. 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-26-2019 11:23 - edited ‎05-23-2025 09:46

‎12-26-2019 11:23 - edited ‎05-23-2025 09:46

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for already troubleshooting this inconvenience. 

In order to log into your Spotify account, on the screen where Spotify is asking for you to give permission to Fitbit to connect, there is a link to see what apps already have access to Spotify.  So, click on it, then delete Fitbit from the list. The, back out to the Fitbit app and selected Log In to my Spotify account. It should connected correctly after those steps. 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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