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Versa 2 can't log into Spotify

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‎12-25-2019 16:11 - last edited on ‎12-26-2019 12:30 by Fitbit Moderator

‎12-25-2019 16:11 - last edited on ‎12-26-2019 12:30 by Fitbit Moderator

Started having this problem where I log into my spotify account on the fitbit app (I have the premium account for spotify) but then after an hour or so it says I have a free spotify account. The reason this is problematic is because I want to control spotify from the app on the watch but it says I need to have a premium spotify account to do so. So then I log out of spotify from the fitbit app and sign in. It then shows that i have the premium account but later on will switch back to the free account. Can anyone help? 

 

 

Moderator edit: updated subject for clarity

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‎12-26-2019 12:31 - edited ‎12-26-2019 12:32

‎12-26-2019 12:31 - edited ‎12-26-2019 12:32

Hi there @heldin92, welcome to the Community Forums. Thanks for the details provided about what you're experiencing with your Spotify account and Fitbit. 

 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

 

Please try steps in this article: How do I control music playing on spotify? 

 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-26-2019 12:31 - edited ‎12-26-2019 12:32

‎12-26-2019 12:31 - edited ‎12-26-2019 12:32

Hi there @heldin92, welcome to the Community Forums. Thanks for the details provided about what you're experiencing with your Spotify account and Fitbit. 

 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

 

Please try steps in this article: How do I control music playing on spotify? 

 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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