Versa 2 cannot be edited & notifications not appearing

[CayleeB]

Hi

My new versa 2 has just stopped me being able to:

A) connect to it via Bluetooth on my phone (but is syncing fine)

B) will not allow me to edit any apps like clock face etc. When I tap on Versa 2 in my account the page just stays blank

I think that it is not reciving notifications because the Bluetooth on my phone cannot pick up the watch.

I have already tried:

Logging completely out of the app

Restarting the versa

Restarting my Bluetooth on my phone

And restarting my phone.

Any help would be greatly appreciated! 

[MarciM]

Hi @CayleeB 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. It appears you have tried the steps I would recommend, so I think the next best step is to contact customer service HERE. Fingers crossed they can resolve this for you quickly.