Versa 2 change clock problem with android app

[Undisputed]

I purchased a clock face from lignite after the 24 hour trial.

The lignite clock face changes to a message with a four digit purchase code after 24 hours.

I followed the instructions at the lignite: https://www.lignite.io/#faq

On the first attempt, the settings page showed and I was able to enter the activation code.

On the watch, the display still showed the four digit purchase code.

So I proceeded to install a free clock face, with the intention to switch back to the lignite one on the assumption that the lignite would be authorised on a reinstall.

That doesn't look to be the case as it appears I need to put in the authorisation code in the clock settings page.

However, now when I go to the settings page for the lignite clock face in the Android app (latest version) I get a blank screen.

Is this a known issue and is there a workaround?

Thanks

[SunsetRunner]

Hi @Undisputed - You can contact Lignite directly via email at Fitbit@lignite.io 

Hopefully they can sort this out for you. 

[EdwinFinch · Accepted solution]

Hi there,

Edwin from Lignite here.

If you are experiencing issues with our settings pages, that is because you are using an outdated version of our clock that does not work properly on the Fitbit Versa 2. 

However, we are glad to tell you that we have now had updates published for all of our clocks to fix this issue.

How to resolve the issue on your own device

If you still have our clock installed

1. Go to the Fitbit App Gallery in the Fitbit mobile app

2. Select another clock that is NOT from Lignite (make sure it completely installs)

3. Select your favourite Lignite clock once again (if you cannot find it on the Fitbit App Gallery, you can find all of our clocks at www.Lignite.io. On mobile, an install link will be shown under each clock)

If you do not have our clock installed anymore

1. Go to www.Lignite.io and find your favourite watchface (on mobile, an install link will be shown under each clock)

How to log in with your access code

1. Copy your access code from the email we sent you when you purchased from us (if you do not have that email, you can find your access code at www.Lignite.me/fitbit/code) 

2. Check out the guide we've set up on our site for how to enter your access code: www.Lignite.io/#faq 

We greatly appreciate your patience in this matter. We understand how frustrating it can be to have a shiny new device that you're excited to use, with new software, only to find that it doesn't work properly. 

We have made improvements to all of our clocks to ensure that this issue does not occur again when Fitbit releases a new watch. 

If you need more help, please email us directly at contact [at] lignite (dot) io, as we do not actively check the Fitbit forums for problems. 

Thank you,

Edwin