Versa 2 charging issues

[Allly]

My versa 2 has been working OK, some syncing issues but nothing major until the battery suddenly dropped to 7% and it wouldn't charge. I thought maybe it was the charger so I used another but still no luck and now it's completely dead and won't come on. I've tried resetting, and leaving it on charge for hours. Occasionally it lights up with a red battery and warning sign but never charges. 

Any ideas? 

[Allly]

Anyone? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Allly.

I am sorry to hear your Versa 2 is not charging. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging? 

Looking forward to hearing back from you.

[Allly]

Hi, 

Thank you for replying. Yes I have tried all those things. I bought a new charger too as I thought maybe it was that but still nothing happens. I left it to charge all day and nothing. It doesn't get warm.

Occasionally although I don't know how, the display shows the battery as empty with the exclamation mark but I can't get it to do it when I want. It's less than 12 months old. And this has happened quite suddenly. 

[LiliyaFitbit]

Thank you for your reply, @Allly.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.