Versa 2 clock face error after the latest update

[Namo_1971]

My Versa 2 was working perfectly fine and after Fitbit pushed their latest update, my device died. I had a clock face error on my device, I tried to reboot it.  I was never able to reboot it since I had a flashing Fitbit logo on screen. I tried everything Fitbit support told me to do, but nothing worked. The flashing logo drained my battery and it is completely dead. Does not charge at all.

I was told by Fitbit it was a coincidence but It does not make sense since in June 2023 a similar thing happened with Fitbit Charge devices. If this has happened to you, can you please reach out to me and let me know. This is totally unfair.

Moderator Edit: Clarified Subject 

[Steels07]

Sorry this happened to you.  I guess there is nothing support will do for you.  There has been tons of customers complaining about this issue but all google/Fitbit will do for you is offer 35% off new Fitbit if you are no longer under warranty.  They will not admit to any issues that have been occurring. Just read the comments in the community.  There are comments everyday their devices got bricked. It is not a coincidence.  My comments may get deleted. Other customers purchased products elsewhere.

[Turbojoe]

Same. I have ordered a new device,  different brand.  

[Namo_1971]

Let me know how this new brand works out for you. I am looking for a new device.Sent from my Galaxy

[SunsetRunner]

Same it was fine and then just quit. The screen will flash sometimes and the green reader on the back works but the screen won't cut on... even after changing the clock face. It's bull crap

[RK-85]

I had the exact same problem.  This really sucks if my perfectly good Versa 2 is now junk.  Not a happy camper!

[99Agent]

Hi Namo. The exact same thing happened to my watch. This week. It will not charge, screen black. Cannot get a hold of a human to discuss it. Post if either of us get an answer. 💪👍🙏

99Agent

[LeakyD75]

Wow!  Exactly the same thing happened to me!  I’ve googled/YouTube’d every possible solution!  I suspected it had something to do with the latest update & now seeing this thread , I’m convinced it is!  I am going to contact customer support but am not hopeful of a positive response 

[cwoeppel]

Same happened to mine. It was less than 8 months since I got it. They ended up finally sending me a replacement. But.i can't get any clock faces to download it keeps telling me to update the fitbit app when it already is 🤦‍:male_sign:

[Albert_cipriani]

They refuse to admit that the correlation of their new app update has caused all our versa lites failing. I begged the foreign accent help desk person to simply admit it. She refused.

She said they don’t have “ information” that the app caused our watches to stop working. I told I didn’t have “ information” either… BUT THERE ARE HUNDREDS OF US COMPLAINING as evidence!  

Then she told me to rub alcohol on my watch to see if that brings back its functionality. That was it! Final straw! This was my third call on the topic. My case number was 50937117.

I told her to cancel my $80 per year premium membership. She couldn’t even do that. This is a totally terrible company. They’ve lost this loyal customer forever. 

[Albert_cipriani]

You won’t get a response. I’ve contacted them 3 times to no avail. All they have to say is yes, they know that their update is buggy. But they won’t even give us that sliver of honesty. They would rather hide behind their stonewall of indifference and claim a lack of “ information.”