Versa 2 clock face won't install

[Mrsmacz]

My versa 2 is not allowing me to change my clock faces. I forced stop, re installed the app and nothing works. I Keep on getting same error message. Please help! It's so frustrating 😫

 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hey @Mrsmacz! Thanks for trying to troubleshoot the issue with your Versa 2 and for the image attached. I understand how frustrating this can be. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker? Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app.

In addition to the steps you tried, please:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Versa 2. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

Let me know how it goes.