Hi @Anandmehta please return and edit your post to remove your personal information. As a public forum, anyone who comes here can see it and you want to stay safe. Support won't contact you. You will need to get with them, but it's also the weekend. I'm not sure if they are as staffed as they'd like on weekends. Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1
Stepping in the U.S.A. since September 2013. Android 14
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Best Answer