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Versa 2 connected GPS issues

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‎11-23-2019 17:11 - last edited on ‎12-02-2019 08:28 by Moderator Alum

‎11-23-2019 17:11 - last edited on ‎12-02-2019 08:28 by Moderator Alum

Ever since 11/18/2019 my Versa 2 won't stay connected to the GPS on my S9+ while I go for a walk or run. I don't get a map to track my route. It just shows a straight line. I have tried unpairing and re-pairing it and even turning off the watch and phone. It still syncs to the app with no problem at all.

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎12-02-2019 08:29

‎12-02-2019 08:29

It's great to see you around, @KatieS88.

 

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this connected GPS issue. If you are having problems with this feature, I recommend taking a look at the help article: Why isn't GPS working on my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-22-2020 07:18

In response to AlejandraFitbit

‎02-22-2020 07:18

I will try turning off my WiFi next time I run!

 

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‎10-06-2020 14:49

In response to Mochali

‎10-06-2020 14:49

Did this help? I'm having the same problem. I was going with my versa lite, but now I've upgraded to a 2 I'm having nothing but problems.

 

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‎10-16-2020 14:22

In response to AlejandraFitbit

‎10-16-2020 14:22

Versa 2 gps connection stinks! Everything i read from fitbits points to the phone's gps as the issue.  When I compare my versa map with Google timeline, there isn't a question that it's the versa.  

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‎01-20-2021 10:29

‎01-20-2021 10:29

Im having this issue as well.. 

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