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Versa 2 won't charge

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‎01-20-2021 07:10 - last edited on ‎01-20-2021 10:58 by Fitbit Moderator

‎01-20-2021 07:10 - last edited on ‎01-20-2021 10:58 by Fitbit Moderator

My versa 2 just stopped charging. I cannot contact support because it's on twitter and I don't use that app. I've unplugged it and waited, replugged it on, moved the charger to a different outlet and still nothing. Anyone have any ideas?

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 11:02 - edited ‎01-10-2024 11:35

In response to Guy_

‎01-20-2021 11:02 - edited ‎01-10-2024 11:35

Hi there @Eleacia, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to what you've tried, please follow these troubleshooting steps Why isn't my Fitbit device's battery charging?

After following the steps above, I'd suggest you to charge your Versa 2 at least 1 hour to see how it's going. If the issue persists, let me know and I will be glad to create a support case on your behalf.

I'm sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-20-2021 10:52

‎01-20-2021 10:52

Is the screen working? Does double tap of the screen or a brief touch of the button wake it?

 

If not, press the button for a few seconds till it vibrates and the logo appears [if its not totally flat]

Author | ch, passion for improvement.

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‎01-20-2021 11:02 - edited ‎01-10-2024 11:35

In response to Guy_

‎01-20-2021 11:02 - edited ‎01-10-2024 11:35

Hi there @Eleacia, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to what you've tried, please follow these troubleshooting steps Why isn't my Fitbit device's battery charging?

After following the steps above, I'd suggest you to charge your Versa 2 at least 1 hour to see how it's going. If the issue persists, let me know and I will be glad to create a support case on your behalf.

I'm sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes