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Versa 2 connection issue

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‎09-30-2020 06:22 - last edited on ‎09-30-2020 18:57 by Fitbit Moderator

‎09-30-2020 06:22 - last edited on ‎09-30-2020 18:57 by Fitbit Moderator

my versa 2 suddenly needs charged daily and will not sync at all. Shows the wrong time and date. I am still receiving my calls and texts. This is so frustrating. I have tried shutting it off and restarting and still the same.

 

Moderator Edit: Clarified subject

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‎09-30-2020 18:57

‎09-30-2020 18:57

Hi @Nicoleann1976, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps, I understand how frustrating this matter can be for you. To better assist you with the connection issue you're currently experiencing with your Versa 2, can you please let me know which phone are you using? When was the first time you experienced this situation and how many times since then? For the syncing issue, please try the troubleshooting steps that are specified on this help article and for notifications, this one. Also, please troubleshoot the Fitbit app following the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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