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Versa 2 connection problems with Huawei P30 pro

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‎01-03-2020 03:34

‎01-03-2020 03:34

Just got Versa 2 for Christmas, I thought fantastic, but it wasn't compatible with my honour 9.I checked the compatible list and saw the P30 was on it so I upgraded. Set it all up, but then it just searches and say no device found.I have tried all different settings numerous times. 

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‎01-03-2020 09:15

‎01-03-2020 09:15

Hello and welcome to the Fitbit Community @Leeroy36 

Have you removed your new Fitbit Versa 2 from the Bluetooth on your older device? Having it connected to two devices can cause conflicts. If that is not the issue try restarting your Fitbit Versa 2 by following these instructions here: https://help.fitbit.com/articles/en_US/Help_article/1186

If this fails, log out of the Fitbit App, turn off your Huawei P30 pro completely, wait 1-2 mins then restart it. Log back into your Fitbit App as you normally would with your email address and password. Now attempt to sync your Versa 2.

 

😃 Hopefully this will resolve the issue. Please let me know

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‎01-09-2020 04:36

In response to SunsetRunner

‎01-09-2020 04:36

Hi, still having problems with connection. I've done everything you said to
do, it works for a couple of hours but then says can't find device.
Regards Lee
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