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Versa 2 corrupted screen

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‎11-23-2023 13:33 - last edited on ‎11-23-2023 15:44 by Fitbit Moderator

‎11-23-2023 13:33 - last edited on ‎11-23-2023 15:44 by Fitbit Moderator

My Versa 2 screen glitches white and black. I've only had it 3 months. I have a fairly extreme job and use it to track exercise at work and home.  I've done everything I can think of 

20231123_144623.jpg

 

Moderator Edit: Clarified subject

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‎11-23-2023 15:47

‎11-23-2023 15:47

Hi there, @Tonebo92. Welcome to the Fitbit Community Forums. I'm sorry that your Versa 2 screen got corrupted. I understand how you must be feeling as your Fitbit device is very important to your daily routines. Thanks for the image attached, I'll do my best to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎11-23-2023 15:47

‎11-23-2023 15:47

Hi there, @Tonebo92. Welcome to the Fitbit Community Forums. I'm sorry that your Versa 2 screen got corrupted. I understand how you must be feeling as your Fitbit device is very important to your daily routines. Thanks for the image attached, I'll do my best to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer