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Versa 2 counting steps while charging

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‎04-11-2021 19:33 - last edited on ‎04-12-2021 07:57 by Fitbit Moderator

‎04-11-2021 19:33 - last edited on ‎04-12-2021 07:57 by Fitbit Moderator

My Versa 2 counter 30,000 steps while it was charging. I cannot remove the steps.or figure out why it did it. I did a factory reset. Which didn't remove those steps but maybe it will fix itself ? 

 

 

Moderator Edit: Clarified subject

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‎04-12-2021 08:00 - edited ‎10-10-2023 12:04

‎04-12-2021 08:00 - edited ‎10-10-2023 12:04

Hi there, @Audrey1022. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you got in touch with our Support Team after posting here and they've already helped you with this matter. If you have any further questions or inquiries, feel free to reach out to them again by using the reference number you were given.

Maria | Community Moderator, Fitbit


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