Versa 2 stuck on Fitbit Logo

[Cat-mueller]

 

Hello! 
Thank for your assistance previously. I seem to be having another issue with my versa 2. My screen has been blinking like this (see picture) since about 10am. It first said it needed a charge, so I put it on the charge this morning and now nearly 10 hours later it’s still doing this. Any advise on what to do with it?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Cat-mueller. Thanks for sharing the details about the issue with your Versa 2 as well for the image attached. 

If you have't done so yet, please try the steps below:

• Remove your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in this help article Why can't I set up my Fitbit device?