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Versa 2 counting steps while sleeping

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‎12-01-2020 07:51

‎12-01-2020 07:51

This happens at least once a month. I wake up to 20k+ steps, log shows is all in a 15 minute time frame. Been searching for a solution for over a year. No I do not sleep next to a fan or anything vibrating; I sleep alone, no pets. Yes everything is up to date; tried restarting and charging. Does anyone know how to remove just 1 day log?

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‎12-01-2020 08:11

‎12-01-2020 08:11

Hi @Khuynh197 

Welcome to the forum. I'm sorry to hear you are having an issue with phantom steps being added. Does 20K+ steps in 15 minutes who up as Exercise on the mobile app? If it does, you can delete that event from there, but clearly doesn't fix the underlying issue. Have you tried doing a factory reset? If not, I'd suggest giving that a try. 

  1. Swipe to the Settings (gear icon) on your Versa
  2. Scroll to the bottom and select About
  3. Scroll to the bottom and select Factory Reset

How to restart help file can be found HERE.

 

Marci | Bellevue, WA
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