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Versa 2 counting steps wrong

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‎02-01-2022 14:31 - last edited on ‎02-02-2022 12:08 by Fitbit Moderator

‎02-01-2022 14:31 - last edited on ‎02-02-2022 12:08 by Fitbit Moderator

My Versa 2 counts the steps on my watch, but S soon as I sync with the app, it kicks back to 4284 steps and I’ve walked much more than that today! I have uninstalled/reinstalled the app, the watch, logged in and out of the app, and even did a factory reset on the watch. I have contacted customer service help 3 times and they are no help. Anyone else having this issue? It began around 2pm (CST) today

 

 

Moderator edit: Updated subject for clarity. 

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‎02-02-2022 11:10

‎02-02-2022 11:10

Welcome to the Fitbit Community, @Imayankee. Thank you for letting us know about the steps you have followed in order to make your Versa 2 count your steps. 

 

What does your watch show when it´s not counting steps? What does the app show? Is it still happening?

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎02-02-2022 11:41

In response to AndreaFitbit

‎02-02-2022 11:41

It seems to have rectified itself late yesterday. Thanks.

Sent from my iPad
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‎02-02-2022 12:10 - edited ‎02-02-2022 12:10

In response to Imayankee

‎02-02-2022 12:10 - edited ‎02-02-2022 12:10

Thanks for getting back to us and for letting me know that step not counting rectified itself @Imayankee. I'm very happy to hear that.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Have a nice day!

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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