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Versa 2 cracked back

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‎03-27-2021 17:59 - last edited on ‎03-29-2021 19:01 by

‎03-27-2021 17:59 - last edited on ‎03-29-2021 19:01 by

Today, I noticed a change in the texture of the back of my versa 2. Also, there is a slight crack on the upper left back. (I don't know if it's on the superficial paint only?) Is this changes in texture alongside this what seems to be "crack" normal? I am taking in consideration that I have only used this for only 2 weeks (24hrs a day) now and never dropped or exposed the back part to any damaging external conditions. After noticing it, I have it cleaned by a damped tissue paper but nothing changed (and picture was taken after cleaning). I am also anxious that it will soon affect the waterproof functionality of the device as well future damaging the glass sensors. Is there someone also having this issues? 

 

 

Moderator edit: subject for clarity 

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‎03-27-2021 18:13

‎03-27-2021 18:13

Sorry I can't insert a picture (another problem I have). I hope you can access this link: https://drive.google.com/file/d/1QkBvZpVWHcdGJGGiYCnoOWFzyAXqbcPj/view?usp=drivesdk

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‎03-29-2021 19:00 - last edited on ‎09-15-2024 07:32 by Fitbit Moderator

In response to cmgs

‎03-29-2021 19:00 - last edited on ‎09-15-2024 07:32 by Fitbit Moderator

Welcome to the Fitbit Community, @cmgs.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation and appreciate your efforts to resolve this and provide a picture. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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