03-03-2021
16:35
- last edited on
03-04-2021
05:40
by
MarreFitbit
03-03-2021
16:35
- last edited on
03-04-2021
05:40
by
MarreFitbit
For the past week now, my versa 2 just stops tracking my workouts and goes black. Does this periodically throughout the exercise. I have turned my screen to manual per other suggested posts. Thinking this thing has a shelf life... anyone else?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Yogades Thanks for the details in your post.
As suggested above, please try restarting your watch by following these steps How do I restart my Fitbit device? Then, try testing it to see if the issue persists.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @Yogades, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
Does it happen during a particular type of workout? Or does it happen no matter the type of the exercise you do? While I wait for your response, please try restarting your watch by following these steps How do I restart my Fitbit device? Then, try testing it to see if the issue persists.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best AnswerIt happens during all types of activity. I have tried all my favourites. The screen goes black, the logo appears, and the watch appears to have stopped tracking. Upon sync, I discovered in the app that it continues to track until I start and stop a new workout. Thanks
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Yogades Thanks for the details in your post.
As suggested above, please try restarting your watch by following these steps How do I restart my Fitbit device? Then, try testing it to see if the issue persists.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer