03-03-2021 16:35 - last edited on 03-04-2021 05:40 by MarreFitbit
03-03-2021 16:35 - last edited on 03-04-2021 05:40 by MarreFitbit
For the past week now, my versa 2 just stops tracking my workouts and goes black. Does this periodically throughout the exercise. I have turned my screen to manual per other suggested posts. Thinking this thing has a shelf life... anyone else?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-08-2021 04:19 - edited 04-23-2024 04:20
03-08-2021 04:19 - edited 04-23-2024 04:20
@Yogades Thanks for the details in your post.
As suggested above, please try restarting your watch by following these steps How do I restart my Fitbit device? Then, try testing it to see if the issue persists.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-04-2021 05:46 - edited 04-23-2024 04:21
03-04-2021 05:46 - edited 04-23-2024 04:21
Hi there @Yogades, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
Does it happen during a particular type of workout? Or does it happen no matter the type of the exercise you do? While I wait for your response, please try restarting your watch by following these steps How do I restart my Fitbit device? Then, try testing it to see if the issue persists.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-07-2021 07:03
03-07-2021 07:03
It happens during all types of activity. I have tried all my favourites. The screen goes black, the logo appears, and the watch appears to have stopped tracking. Upon sync, I discovered in the app that it continues to track until I start and stop a new workout. Thanks
03-08-2021 04:19 - edited 04-23-2024 04:20
03-08-2021 04:19 - edited 04-23-2024 04:20
@Yogades Thanks for the details in your post.
As suggested above, please try restarting your watch by following these steps How do I restart my Fitbit device? Then, try testing it to see if the issue persists.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...