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Versa 2 crashes during my workouts

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For the past week now, my versa 2 just stops tracking my workouts and goes black. Does this periodically throughout the exercise. I have turned my screen to manual per other suggested posts. Thinking this thing has a shelf life... anyone else? 

 

Moderator Edit: Clarified subject

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@Yogades Thanks for the details in your post.

As suggested above, please try restarting your watch by following these steps How do I restart my Fitbit device?  Then, try testing it to see if the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there @Yogades, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Does it happen during a particular type of workout? Or does it happen no matter the type of the exercise you do? While I wait for your response, please try restarting your watch by following these steps How do I restart my Fitbit device?  Then, try testing it to see if the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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It happens during all types of activity. I have tried all my favourites. The screen goes black, the logo appears, and the watch appears to have stopped tracking. Upon sync, I discovered in the app that it continues to track until I start and stop a new workout. Thanks 

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@Yogades Thanks for the details in your post.

As suggested above, please try restarting your watch by following these steps How do I restart my Fitbit device?  Then, try testing it to see if the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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