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Versa 2 dead

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‎10-08-2019 07:42

‎10-08-2019 07:42

Hey guys

 

Wife gave me a Versa 2 for our anniversary, updated IOS and the app for the tracker and device worked fine for about one week.

 

This AM it synched normally, but died perhaps one hour later. I didn’t notice exactly when, just when I left for work it was dead. I plugged it into the charger but no joy (and I doubt thats the problem as I tend to keep up charged up and top it off every AM while eating breakfast). Tried holding the single button down for about thirty seconds, but no response.

Anything else I should try?

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‎10-12-2019 01:36

‎10-12-2019 01:36

Ok, hopefully this will help others out. Technical Support kept insisting that I undertake a hard reset on the device, even though the lights were blinking and the Versa 2 appeared dead. I was planning on returning it to the store for a replacement (I’m in The UK so I don’t need authorisation from Fitbit due to our consumer rights laws) and tried a hard reset a couple more times. I noticed the device briefly flashed a low battery warning, which was different because before there was no response form the Versa 2. So I plugged it in to charge and about two hours later removed the Versa 2 and it worked. I suspect there is some oddball interaction from apps — I only had one installed so immediately removed it. I’ll update here again if the problem reappears, but I’m now wondering if apps on the Versa 2 are sandboxed? In other words, isolated from each other and the Versa’s OS?

View best answer in original post

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4 REPLIES 4

‎10-08-2019 07:59

‎10-08-2019 07:59

Als am I looking at the correct restart instructions?  I can't seem to find Versa 2 there.

 

https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&c=Topics%3ATroubleshooting&fs=Sear...

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‎10-08-2019 08:13

‎10-08-2019 08:13

Troubleshooting instructions seem very limited .  Again, if I'm looking at the wrong pages please advise. 

 

https://help.fitbit.com/?p=versa_2

 

 

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‎10-09-2019 00:32

‎10-09-2019 00:32

In case anyone else has the same problem and is following this: No response in this thread from Technical Support. I DMed via Twitter and they did get back to me, but provided links above. I mentioned to them I'd already seen these lins. The last advise they provided was to check if lights were blinking on back. No, they’re not, as I’d advised at the outset when DMing them, the device appears dead. If the lights were on they asked me to hold the BACK button for eight seconds, release for less than two, which should do a factory reset. Didn’t work. I’ve tried it several times, and carefully timed the button press / release cycle. Device appears dead. Will return to the retailer for a replacement later today. When I asked Wife for the receipt apparently she was told when it was purchased she had to contact Technical Support about problems before a refund or exchange would be carried out by them. Wife didn’t think anything of it at the time, but now its relevant. SO it appears there may be reliability issues with this device.
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0 Votes

‎10-12-2019 01:36

‎10-12-2019 01:36

Ok, hopefully this will help others out. Technical Support kept insisting that I undertake a hard reset on the device, even though the lights were blinking and the Versa 2 appeared dead. I was planning on returning it to the store for a replacement (I’m in The UK so I don’t need authorisation from Fitbit due to our consumer rights laws) and tried a hard reset a couple more times. I noticed the device briefly flashed a low battery warning, which was different because before there was no response form the Versa 2. So I plugged it in to charge and about two hours later removed the Versa 2 and it worked. I suspect there is some oddball interaction from apps — I only had one installed so immediately removed it. I’ll update here again if the problem reappears, but I’m now wondering if apps on the Versa 2 are sandboxed? In other words, isolated from each other and the Versa’s OS?
Best Answer