Versa 2 dead

[Frankie56]

I know the solution is simple - get a new one, but my Versa 2 has been with me for 3 years. It suddenly stopped working last night, more specifically, could not charge. I usually charge it with 35% battery left and last night was no different. I saw the battery drop fast from 35% all the way down to 4%, before I knew it, it was too late to restart and now it’s dead. The power input and the connector are both good so I was wondering what happened? I read a lot of the posts here saying their Versas could not last a day after the new app launch, which was also my case. Any chance to keep using my watch? Thank you!

[Akdes77]

Unfortunately I don't have help to offer, my versa 2 also did this same thing on Saturday. 

[ManuFitbit]

Welcome to the Fitbit community forums @Frankie56 @Akdes77 

I'm sorry to know the difficulty that you are experiencing with Versa 2. Thank you for letting me know the details about it.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on your inbox. 

[jaZzz123]

Hi There, 

My versa lite is the same.. the screen is black and there’s only 1 green light working on the back.