Versa 3 stopped working

[JennieSmith]

I have had my versa 3 just shy of 2 years and it has stopped working. I had a charge 2 before that and that lasted for ages. I am really unhappy that it has stopped working after such a short time

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @JennieSmith!

Sad to hear that you're having issues with your Sense 2.
If your device won't turn on, there's a possibility that it's battery is completely drained.  So, as a first approach to hopefully get things fixed, please take your time and have a closer look here:

How do I charge my Fitbit device? 

Even though it is linked in the help article above, I'd like to point out this once again, knowing it is overlooked very often:

How do I clean my Fitbit device? 

If your Sense 2 is given you specific trouble, please specify what's going wrong.

[MarreFitbit]

Hi there, @JennieSmith. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 has stopped working, I understand how you must be feeling. 

In order for me to provide you with the steps needed, would you mind sharing with us more details of the issue you're experiencing? If your Versa 3 is not charging, please follow @Talahthas's tips and recommendations. 

If the above does not describe your issue, please let us know the main issue so we can address it properly. 

Looking forward to getting you back on track. 

[JennieSmith]

It stopped working yesterday so put on charge but now it won't even turn on.

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[Guy_]

Hi @JennieSmith - did you also check How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[JennieSmith]

Hi yes, I have cleaned the back and checked the pins. When I try to turn it on after being on charge it vibrates but the screen doesn't come on

Sent from Outlook for Android<>

[Talahthas]

If you haven't done so already, please try to change your Versa 3's clock face, @JennieSmith. Here's how to do that:

How do I change the clock face on my Fitbit device?