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Versa 2 didn't sync steps

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‎11-20-2020 16:41 - last edited on ‎11-22-2020 14:06 by Fitbit Moderator

‎11-20-2020 16:41 - last edited on ‎11-22-2020 14:06 by Fitbit Moderator

Today I realized that my time was wrong on my versa. I synced the device to my phone and when I did so, my steps in both the watch and phone reset to zero 😭😭😭. I lost 4 miles worth of steps!

 

Moderator Edit: Clarified subject

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‎11-22-2020 14:06

‎11-22-2020 14:06

Hi @Mel2266, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To add the information that was unfortunately lost please follow the steps that are specified on our help article: How do I add, edit, or delete Fitbit data and activities? to add the 4 miles data.

 

I'll be here if further assistance is needed. 

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