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Versa 2: Displaying red thermometer

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‎11-20-2020 15:44 - last edited on ‎11-22-2020 14:00 by Fitbit Moderator

‎11-20-2020 15:44 - last edited on ‎11-22-2020 14:00 by Fitbit Moderator

So it was colder than normal today but still kinda warm and my Fitbit has a tringle with a thermometer with the red symbol. It has been the coldest ever this year today. I plugged it in and still not working. This is the first time it has happened. Any ideas for help?

 

Moderator Edit: Clarified subject

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‎11-22-2020 13:57

‎11-22-2020 13:57

Hi @Audrey1212, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this situation, I recommend you to follow the next steps to restart your Versa 2:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

Let me know if further assistance is needed.

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