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Versa 2 didn't track sleep

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‎01-29-2020 02:34 - last edited on ‎01-31-2020 12:13 by

‎01-29-2020 02:34 - last edited on ‎01-31-2020 12:13 by

I got my Versa 2 yesterday and set it all up, however when I did a sync this morning, there was no sleep record. 

Everything else is working fine apart from this, I've had to manually put the hours in this morning. 

 

 

Moderator edit: subject for clarity

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‎01-31-2020 12:12

‎01-31-2020 12:12

Welcome to the Fitbit Community, @Colettes1984. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your new Versa 2 didn't track your sleep and you had to manually add your sleep. Thank you for letting me know that all other features are working fine. There are several factors that can affect the sleep tracking. I recommend checking these articles with helpful information about tracking sleep: How do I track my sleep with my Fitbit device? and What should I know about sleep stages?

 

Let me know if the issue persists, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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