Versa 2 not receiving text messages

[Jessicka-1990]

I purchased my fitbit Classic Versa May 2019 then December 2020 screen blacked out after 7 months of owning it. When contacting customer service they gave me 2 options to either replace with the same device or upgrade for half off. Now I obviously chose the upgrade because who wants the same faulty device again. Now I'm having issues with my fitbit Versa 2 not receiving Text messages. I tried all of the troubleshooting steps to see if that would be fixed and it wasn't. So im left with the choice Of returning because well its not working the way its advertised. But now apparently I dont have any other options for replacing my fitbit because Fitbit cant fix the issue of software. So I technically lost the 200 dollars I paid for my 1st fitbit. Calling customer service was just a waste of time and Im super annoyed and frustrated with the treatment and lack of caring the people I dealt with had. I have no idea what else Im supposed to do except go to samsung or apple for my next purchase. 3 years of being a loyal customer and this is what I get for my money, No thanks.

Moderator edit: updated subject for clarity and label

[LizzyFitbit]

Hi @Jessicka-1990. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for taking the time to share your feedback about your Versa and Versa 2, as well for contacting our Support team. I understand how you're feeling since both watches should be working correctly, let me help you with the notifications not working on your watch. Before anything else, may I know your phone's model and OS version? Also, just to make sure that everything has been exhausted, please give a try to the troubleshooting steps described in this help article.

I'll be looking forward to your response.

[Jessicka-1990]

Ive already confirmed a refund for my watch. Took it to fedex today. 

[MsBran]

I understand your pain! My Versa 1 stopped working after 1 year. I had insurance so I was sent a Versa 2 back in December.  I've had the Versa 2 for almost a month and I can tell you I have received 1 text! I should have bought the Galaxy watch.

[LizzyFitbit]

Hi @Jessicka-1990 and @MsBran. It's great to see you here in the forums. I'm sorry for the delayed response.

Thanks for taking the time to share your thoughts about the notifications not working. I see where you're coming from and I'm sorry that your Versa 2 didn't work for you. Our team reviews every feedback posted in the forums to work on our devices and improved our services and overall environment. Be sure that your comments won't go unnoticed.

@MsBran, about your Versa 2, may I know your phone's model and Android version? Have you also made sure to exhaust the troubleshooting steps described in this help article? If not, please give a try and let me know how it goes.

Keep me posted.