Versa 2 died suddenly

[Difitt]

My Versa 2 died suddenly, its only 2 days since I last charged it fully.  Usually I get notifications to say it needs charging, but nothing.  I purchased this one (25% off after having similar issues with the previous versa) thinking any issues would have been ironed out.  Really not happy to be going through it again 

Moderator edit: format

[DavideFitbit]

Hello @Difitt, welcome back to the Community forums. 

Thank you for the information provided regarding the inconvenience that you've been experiencing with your Versa 2 watch. 

Before considering options, please make sure that you've followed the steps provided in this article. 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

I hope this helps. 

[Guy_]

In case it got discharged and is not charging you can check

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger or has a fault]

if PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead - this may occur repetitively until the watch comes on or is charging.

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure to make sure you are actioning it properly, and that the button clicks to indicate its working

[DavideFitbit]

Thank you for sharing @Guy_! 😀 

[Jlob]

Yes. I have owned multiple styles of Fitbits and its sad to say that they all seem to suddenly stop holding a charge once they have newer and more expensive devices on the market. My versa 2 went from 100% charged to dead on my wrist in under 24 hours. If my job didn’t offer insurance discounts i would happily own an apple watch instead