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Versa 2 difficulties with Alexa

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‎07-11-2021 03:45 - last edited on ‎07-11-2021 15:08 by Fitbit Moderator

‎07-11-2021 03:45 - last edited on ‎07-11-2021 15:08 by Fitbit Moderator

Ive spent hours today trying to get Alexa to work...your help articles havent helped whatsoever and I fully regret buying this product Jan 2020...Im done!

 

Moderator edit: updated subject for clarity

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‎07-11-2021 15:08

‎07-11-2021 15:08

Thank you for visiting the Fitbit Community, @Debbleedoo.

 

Thanks for trying to resolve the issue with Alexa before contacting us.

 

If you have followed the instructions in this article in the menu "What should I do if my voice assistant doesn’t work on my Fitbit smartwatch?" without luck, please provide us with the following information:

 

- Do you see any error when trying to use Alexa?

- Is Alexa not hearing your questions?

- Is the speaker not working?

- What information is displayed on your Versa 2 screen?

 

I'll be waiting for your response.

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