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Versa 2 disconnects from computer

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‎10-25-2020 06:51 - last edited on ‎10-25-2020 20:22 by Fitbit Moderator

‎10-25-2020 06:51 - last edited on ‎10-25-2020 20:22 by Fitbit Moderator

My versa 2 only connects to my commputer fir 3o seconds, not even enough time to make a playlist, then it disconnects and searches but can't find. I have tried every thing on internet but still wont work right. Any suggestion?

 

Moderator Edit: Clarified subject

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‎10-25-2020 20:21

‎10-25-2020 20:21

Hi @Mroush48, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which computer are you using with your Versa 2? When was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be here waiting for your reply. 

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