Versa 2 display and battery issues

[MeG2014]

• 2 weeks ago my versa 2 turned off by itself - I did the steps to reset and it eventually worked. I called Fitbit and they were going to mail me a new one but never got one. 
  
  
• It started turning off again tonight and I had to reset it. Why is this an issue? 
  
  
• Also, the battery life is horrible. I charged it completely today and it’s down to 76% and I say most of the day for work. 
  
  
• Does anyone else have these issues and besides getting a watch - note: I got this one Dec. 20 - how do I fix it? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MeG2014, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand where you're coming from. 

Regarding your previous conversation with our Support Team, I've seen you contacted them back yesterday and they already addressed your issue. If you have any additional questions, feel free to update your support case. 

Have a nice day! 

[MeG2014]

Thank you.

I ended up calling again last night and this time was actually informed of the entire process I need to do before a new Fitbit will be mailed to me. 
I understand the reasoning behind me mailing my Fitbit face first, however, it is incredibly frustrating that the device has only been used for 1 month and now I will lose data waiting 5-10 days for you to process my return and then longer to get a replacement. 

[MarreFitbit]

@MeG2014 We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, thanks for providing us with your feedback. For more information about the outcome of your case you can check our warranty policies here.