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Versa 2 display and button not working

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‎01-08-2021 06:13 - last edited on ‎01-08-2021 17:23 by Fitbit Moderator

‎01-08-2021 06:13 - last edited on ‎01-08-2021 17:23 by Fitbit Moderator

Side button does not work. Touch screen is stuck on an app screen and am unable to get to home screen. Can anyone help?

 

Moderator Edit: Clarified subject

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‎01-08-2021 17:23

‎01-08-2021 17:23

Hi @jwdesmoines, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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