Versa 2 display corrupted

[tnks2hp]

My Versa 2 lived from December of 2019 to Feb 2021 (14 months) It has stopped showing the display correctly and can't be used at all anymore.  It looks like a TV channel without a reception! Resetting doesn't fix the problem!

The solution from customer service is buy a new watch with a 35% discount!

Yeah right! Like I'm that stupid to do that! I'm insulted!

If you are OK with your watch lasting for just the duration of warranty (one year) then buy it, but if you want something that lasts, this is the wrong watch! Or buy the extended warranty! Just be aware that Fitbit products don't last long! and don't count on customer service for help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @tnks2hp, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

For more information about the outcome of your case, please get in touch with our team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

[mini35]

My Versa 2 was 25 days out of warranty, well cared for, never in water, etc....    Fitbit rolled out an upgrade that broke thousands of Versa 2 devices and I agree it is an insult to suggest buying another.    There were no issues with my device until the epic fail rollout upgrade.  No way to treat a many year loyal Fitbit user.

[TJUKNZ]

Hi. Can I ask when this version roll out was ? My versa 2 has gone wrong. Loved it then suddenly just over a week ago the left button stopped working and now everything is slow motion and the time is completely wrong. I've tried reset, I've tried changing ther time,  it won't sync.....agghhh. 

[tnks2hp]

Absolutely! A $200 watch should last more than one year!

[MarreFitbit]

@mini35 Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

With that said, please let me know what's your issue and I'll be more than glad to offer you assistance. 

Hi there @TJUKNZ, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa. I understand how you must be feeling. 

Regarding your inquiry, the latest version of the Versa Smartwatches was fully available to everyone on Jan 20th, 2021. 

If the button of your watch isn't responding, I recommend trying to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Once you've done that, please restart your watch as follows: How do I restart my Fitbit device? 

As for the syncing difficulties and the time showing wrong, keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

For troubleshooting steps for the syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

[mini35]

MarreFitbit My issue is exactly as stated.  Versa 2 was functioning perfectly fine until the rollout of the update last month.   I was 24 to 25 days out of the US one year warranty.  Clearly this rollout affected the functioning of thousands of users of Versa 2 according to many threads in the Fitbit community.  It is not unreasonable to expect frustration when tech support suggestions send you down an endless rabbit hole with no resolution.   Often times scripted answers are not a resolution for experienced users as myself for many years.  The disabling of Versa 2 functions occurred through no fault of my own other than updating as Fitbit required.

It is my opinion and that of many others that Fitbit should acknowledge the error and truly attempt to resolve or replace with a working product for those that have failed through no fault of their own.   Good Will and Good Faith are a valuable asset for any company.

Heart rate monitoring has failed since update.  This also causes calorie count and sleep functions to fail and render to be inoperable as a heart rate is necessary to detect those calorie and sleep data functions.  Reset, turn off, turn on, reboot fails.  Heart rate remains frozen at 82 bpm, with a 85 resting heart rate with no movement in these numbers for a long period of time.  Not reasonably logical that resting heart rate is higher number.