help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 display issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-16-2020 04:50 - last edited on ‎12-16-2020 06:10 by Fitbit Moderator

‎12-16-2020 04:50 - last edited on ‎12-16-2020 06:10 by Fitbit Moderator

Hello, my Versa 2 screen shows the internal frame. The screen is no longer solid black. It looks terrible. This started after I only had it for 9 months. I have contacted the help team before. The problem has not been fixed. Please address this. I can provide a photo to show the problem. 
Thanks.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-16-2020 06:09 - last edited on ‎02-12-2025 14:04 by Fitbit Moderator

‎12-16-2020 06:09 - last edited on ‎02-12-2025 14:04 by Fitbit Moderator

Hi @tamarajh22, welcome to our Fitbit Community. I totally understand how you feel about the display issue that your Versa 2 has experienced. Thank you also for trying the recommended troubleshooting steps by our team.

Since you already have a case created with our Support team, please reply to the last email they sent to you and they'll be happy to follow up and provide a solution.

Let me know if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes