Versa 2 display not working

[Verasegoh]

My Fitbit Versa 2 was bought less than a year ago. I mainly use it to tell my heart beat and steps count. But few days ago it gone blank and dark. I googled the solution and asked to force stopped it. Which I did and got the X sign with message data not synced and cleared completely. I did the force stopped few times and uninstalled and reinstalled the app, turn the blue tooth on and off and log in and update. The Fitbit Versa 2 back to work although the screen has gone green with the flickering glitch.

Any idea on how to get the screen back to work again considering the less than a year age of it?

Thank you, Vera


Moderator Edit: Clarified subject/label

[Guy_]

Hi @Verasegoh - press and hold the button to get to Quick Settings and make sure sleep is disabled, as this can make the display dim.

Also try changing the clock face from the Gallery tile of the Fitbit App on the phone, if it is not already a Fitbit face.

But the flickering may be a watch issue and it can be replaced under warranty where you bought it.

You can also chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Verasegoh]

Hi Guy,

Thank you for your response. I did change my face clock at 5 am out time.
And the whole day it was still flickering green. I didn't check until an
hour ago and noticed my Fitbit has a new face clock on it, not just green
flickering screen.

Thank you so much for your response.

Kind regards

Vera