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Versa 2 display won't respond

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‎12-28-2020 11:23 - last edited on ‎12-28-2020 20:36 by Fitbit Moderator

‎12-28-2020 11:23 - last edited on ‎12-28-2020 20:36 by Fitbit Moderator

My Fitbit Versa 2 was fully charged and whilst out walking started to vibrate a few times. Later  I noticed that the screen was blank. I tried all the trouble shooting suggestions but nothing worked. I left it for  a few days and then tried to recharge, I even bought a new charger. After charging,  the screen remained blank  but did noticed the underside of watch was warm- so charger must be working. I just want to be able to use my Fitbit again! 

 

Moderator Edit: Clarified subject

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‎12-28-2020 20:36

‎12-28-2020 20:36

Hi @Criffy68, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎12-29-2020 02:37

In response to RicardoFitbit

‎12-29-2020 02:37

Hi, my screen is totally blank, dead, nothing! Thanks 

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‎01-03-2021 17:32

In response to Criffy68

‎01-03-2021 17:32

Your update is appreciated @Criffy68.

 

I'm sorry to know that your Versa 2 is still not responding. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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