help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 displaying date wrong

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2020 13:55 - last edited on ‎11-13-2020 15:47 by Fitbit Moderator

‎11-12-2020 13:55 - last edited on ‎11-13-2020 15:47 by Fitbit Moderator

I have tried updating my versa 2, syncing it and changing timezone etc but it’s not working. It is still saying the wrong date. 
The only thing I haven’t done is wipe it and start again but I really don’t want to do that.

Has anyone got any advice?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-13-2020 15:46

‎11-13-2020 15:46

Hi @Heather-1234, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that our Fitbit devices use your phone's information to display the date and time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone. However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Also, let's make sure that the timezone settings of your phone are currently set in manual rather than automatic.

 

Let me know if further assistance is needed, I’ll be here.

Best Answer
0 Votes