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Versa 2 displaying incorrect date and time

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‎11-13-2020 08:59 - last edited on ‎11-13-2020 17:13 by Fitbit Moderator

‎11-13-2020 08:59 - last edited on ‎11-13-2020 17:13 by Fitbit Moderator

The date and time on my versa 2 is incorrect. Currently 17.00 on 13th November and versa is saying 16.30 on 7th November. Tried all of the recommended fixes and still won’t work. Not much point having a watch that won’t tell the correct time!

 

Moderator Edit: Clarified subject

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‎11-13-2020 17:13

‎11-13-2020 17:13

Hi @Neilio77, welcome to the Community Forums. 

 

Thanks for your post and for trying some troubleshooting steps before bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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‎11-14-2020 02:31

In response to RicardoFitbit

‎11-14-2020 02:31

Hi, yes tried all that and date and time still wrong

Sent from my iPhone
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