Versa 2 does not hold a charge

[Heidia64]

My Versa 2 does not hold a charge as long as it used to.  I was told to dim the display, clean the charger, don't move your arm around so much - I'm sorry this is not acceptable.  If the watch was holding a charge for 4-5 days and it isn't now, I would think something is wrong with the device or the charger.  They also will not tell me when my warranty is up until after I did the troubleshooting.  Could be time to visit an Apple Watch.  So disappointed. 

Moderator Edit: Updated label

[SunsetRunner]

Hello @Heidia64 

Gosh…it’s odd that you are not told that you must troubleshoot your Versa 2 before your told if your under warranty or not. I can’t tell by looking at your account when you purchased it since you’ve been a member since 2016 but I can let you know Versa 2 was released in September of 2019 so you had to purchase it after that date. I have a Versa 2 as well. It could be that if you did purchase it when it first came out its a bit over 2 years 6 months old. My experience here in the forums and in researching online the battery lifespan is about 3-5 years depending on which Fitbit tracker you have and how well you care for it. I’m preparing myself that I might be facing the same issue too as I did get mine in September of 2019. I can’t say with 100% accuracy that your battery is getting close to its lifespan. I’d have no real way of saying that with the upmost certainty. But yes, changing some settings (like dim) can help prolong how often you have to charge it. You’ve done all the right things already…clean the charger and things of that nature. You can try restarting your Versa 2 to see if that might improve things: https://help.fitbit.com/articles/en_US/Help_article/1186.htm 

I know charging problems can be frustrating but I hope I was able to possibly provide some clarity on what might be happening. 

[vee]

How old is it? In the US you have a year’s warranty unless you buy extra time, other countries have two years. All my Fitbit batteries seem to significantly go down after two years. But it didn’t go down to nothing, it went down to needing to recharge every two days instead of five. After my band broke (my original emerald green one that I liked so much)  I upgraded to versa three and the battery is much better, along with a few other things. (Edit: do you realize you have to charge an Apple Watch every day? And the sleep data is nowhere near as good as Fitbit’s, I know people who moved onto Apple Watch but still sleep with their Fitbit!) 

[LizzyFitbit]

Hi there, @Heidia64. @SunsetRunner and @vee Thanks for stopping by to share your insights.

@Heidia64 Thanks for bringing this to our attention, and your efforts while getting in touch with us. Before anything else, let me clarify our team will try to troubleshoot your watch to get it working well, prior to evaluating your warranty. However, for any warranty-related inquiry, let me suggest checking our policies in here. Nevertheless, I understand your point of view and appreciate your feedback. Please know your comments won't go unnoticed as it'll help us to improve our services.

If you've tried our suggested tips to maximize the battery life, try contacting our Support team one more time so they can evaluate your options and see what can be done for you. Click here to get connected with them via chat or phone.