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Versa 2 does not track active minutes

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Hi everyone, since three days my versa 2 does not track active minutes and distance. What can I do? I already restarted my tracker. 

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Hi @Em2020, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't track your active minutes and distance. By the way, thank you for trying a restart before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

 

After this, check out this article, which explains how your Fitbit device tracks your active minutes. Also, visit this help page, which contains more information about how your watch tracks your distance traveled.

 

Finally, monitor your Versa 2 for the next 24 hours and see if it tracks active minutes and distance properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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