Versa 2 screen fell off

[Irina_Ban]

Hi! I got my versa 2 as a present for new year 2019 and been loving it ever since. 

yesterday my screen just fell off for no reason. What do i do? Is that sort of thing under a guarantee still? Thank you!

[SteveH · Accepted solution]

I've seen quite a few posts where people have reported this issue. Unfortunately, it doesn't seem to be repairable but it is covered by the warranty if you are still covered (the duration varies depending where you are)

I suggest contacting customer support who can check your warranty status and advise on your options: contact.fitbit.com

[Irina_Ban]

thank you! contacted customer support and am getting replacement.

[SteveH]

Great news! Thanks for the update.