Versa 2 - doesn't always register my sleep correctly

[arretje]

I am using a Versa 2 with an iPhone 8. Quite often the sleep is not registered correctly, or not registering at all for a few days.

For instance: last night only 3:30 hours were registered, while in reality I slept 4:00 hours more. The registration stopped at 3:57, for some reason. Sometimes, there is no registration at all for one ore more nights. Then, suddenly, the Versa starts registering again.

Rebooting the Versa doesn't make a difference.

Does anyone recognize this? What is the reason, or what can I do to change this? The main reason I am using this Fitbit Versa and not another tracker I have is precisely the sleeptracking fuction.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @arretje.

Thanks for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

If your watch is not always recording sleep stages, please be aware there are some factors that can affect this feature. I would recommend visiting this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

Hope this helps.

[swill4]

I wear mine every night but it's not registering at all....What can I do?

[EdsonFitbit]

Welcome to the Fitbit Community, @swill4.

Thank you for the information provided.

If you are following these instructions to record your sleep without luck, please perform a restart to your Fitbit Versa 2 by following these steps.

In addition, you can set up your watch as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you have any question, please let us know.

[arretje]

I already did all that, but still there are days (sometimes a couple of days) it doesn’t register sleep. It puzzles me; i would like to know the why....

[EdsonFitbit]

Thanks for your response, @arretje.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.