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Versa 2 doesn't connect with phone

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‎05-02-2020 15:16 - last edited on ‎05-16-2020 07:04 by Fitbit Moderator

‎05-02-2020 15:16 - last edited on ‎05-16-2020 07:04 by Fitbit Moderator

I have a new Versa 2 watch. I tried to connect it with my Samsung S9. The Fitbit app recognizes the Versa 2, asks for the 4 digit code and after I filled in the numbers it says: not working, try again.

 

Tried everything. Deleted the app, bluetooth connection deleted, restarted phone and watch. Software is updated. Tried it at the computer. Nothing works. 

 

Does anyone know what to do?

 

 

Moderator edit: updated subject for clarity

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‎05-16-2020 07:03

‎05-16-2020 07:03

Hi @Manjafique, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the connection issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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