Versa 2 doesn't show the correct time

[Mariemac1]

Time on versa 2 not correct, how can I rectify this?

Moderator edit: updated subject for clarity

[SteveH]

You can't manually set the time, but it should reset itself whenever it syncs to your phone based on the time on that device. Does your fitbit seem to be syncing ok?

The other thing that affects the time is the time zone in your profile. You can check yours at https://www.fitbit.com/settings/profile If you do change it then you'll need to sync again to update your fitbit.

[Mariemac1]

Hi Steven

Thanks you, just got it done. Because I had not worn it for a week it would not sync but have managed to do it now. Thanks for your help

Marie

[StephenT16]

Hi Steve,

unrelated question to the above topic but I wanted to ask you something as you seem to know alot about the Fitbit apps and devices. I have not been getting my weekly summaries emailed to me by Fitbit since February even though my Fitbit App is working on my phone and my personal details are correct on my Fitbit account. I have a versa 2. Is it worth while resetting everything and re-linking my fitbit to my account.

Thanks

Stephen

[Mariemac1]

Hi Stephen, might be worth a try, or go online in your dashboard and see if you can reset from there

Good luck

Marie

Mariemac

[SteveH]

The weekly summary emails are sent out from the Fitbit servers so I don't think doing anything with your tracker is going to help. I have had a quick search of the community and although there are a number of posts where people are reporting missing emails there doesn't seem to be any documented fix. Suggestions seem to be to check your spam folder to make sure they are not being blocked and contacting customer support via contact.fitbit.com 

Sorry that I can't help further