Versa 2 doesn't update

[MarkTW]

I am very disappointed with the "auto" update on my Versa2 which rarely works. Week after week it doesn't update to give my weekly progress total.

I do all of the recommended procedures.

Restart Versa 2

Switch Blue Tooth on and off.

Close the app and restart

switch off phone and restart etc.

I have to spend a considerable amount of time to get it to update.

is there a solution for this?

Moderator edit: format and label. 

[happi43]

I can't get it to update at all.    Frustrating to  do all that and never get the totals..

[AndreaFitbit]

Thanks for getting back to us @MarkTW and welcome @happi43. I'm sorry to hear you haven't been able to update your Versa 2. 

Could you please confirm that you have already followed the instructions of help article: Why can't I update my Fitbit device?

Could you also tell me what happens exactly when you try updating?

Keep on visiting the forums.